Help with Nook.

Yes. In Account, enter your full number with country code, request an SMS code and enter the latest code received. Complete your profile with your name. To start a chat, find someone already registered with Nook.

Press and hold the logo to open your private space. Use a passphrase only you know. Settings → Your room → Open private space. To enter an existing room, enter its password and choose Open. To create a separate empty room, choose Create and repeat a new password of at least 12 characters. Chats in other rooms are not deleted.

Tap “Back to chats”. The app returns to the regular list, closes the private session and clears the unsent private draft. Your passphrase is needed again to return. The button is also present in photo and video previews.

It also locks in the background or after your chosen inactivity period. On Android, opening only the notification panel does not guarantee locking: use the dedicated button.

Open a conversation → three dots → “Move to private space”, then enter your passphrase. To return it to the regular list, open it in the private space and choose “Move back to regular chats”.

Use the paperclip to choose photos, videos, documents or a location. Check the preview before sending. Photos: up to 5 MB; videos: up to 20 MB after compression. Photos and videos are available for 48 hours after sending. Save them to keep them. In updated versions with this feature enabled, online photos and videos expire 48 hours after actual sending, using server time, even if unread. The server blocks access and automatic cleanup removes the encrypted files; failures are retried. Incomplete uploads and orphan files in the new system are cleaned up after 24 hours. Text, captions and message metadata remain under the chat and account rules. Documents (up to 25 MiB) do not have this expiry. This change does not retroactively delete older attachments. Copies already saved to the gallery remain on the phone.

Press and hold a message and choose “Delete for me”. For a chat, swipe its row left and tap “Delete”, or use a long press or the conversation menu. Confirm the action. Deletion affects your device and does not delete recipients’ copies or gallery originals.

The trial registry is active: deleting an account does not entitle the same verified phone number to another 30-day free trial. We retain a pseudonymized fingerprint of the number (HMAC) and the first trial start date for as long as Nook offers the 30-day trial, without storing the number in plain text in this registry.

Available account options are in the Account tab. You can also write to krelunaid@gmail.com stating that you request deletion. Do not send passwords or codes. Copies kept by other participants are not removed from their phones. The 30-day free trial is available once per verified phone number. To prevent it from restarting after account deletion, we retain a pseudonymised fingerprint of the number (HMAC) and the original trial start date for as long as Nook offers this 30-day trial. This register contains neither the plain-text number nor messages and is not deleted with the account. For errors, reassigned numbers or data requests, contact Nook support.

Send the exact error message to support. Do not uninstall Nook to try to fix it: the private space is local and has no recovery feature. Only use an update provided through the Nook channel you already use.

Blocks and reports: technical information updated on 13 October 2026. New features depend on the installed version.

Open the actions for a received message in an online chat and choose “Report message”. Describe the issue; you can choose to share up to 4,000 characters of the selected text only. Entire chats, photos and videos are not attached automatically: describe any attachments. You can also block the person. The Nook team receives the report in its private safety inbox. Contact Nook for support; it is not an emergency channel and an immediate response is not guaranteed.

Create a password-protected package. On the new device, sign in with the same number, then import it from Account. Number verified. To open chats you need your key: on the device where Nook works, open Account → Link a device → Another device and create the package. Send the package only to yourself and paste it on the new device. Keep the password separate: anyone with both can read your account’s chats. If the encrypted package is already saved as a file, you can use “Choose linking file” instead of pasting it. After selecting it, enter the transfer password and choose “Link and open chats”. This password protects the transfer. It is not your private room password.

Chats that are private when the package is created stay hidden on the new device. Their archive and private password do not transfer: open them on the original device. Update both devices and create a NOOK-ID2 package first: old NOOK-ID1 packages cannot be imported. Without the original device or a compatible package, the key cannot be recovered.

Open My profiles from Account, Settings or the Groups section. You can create one without having any groups. Under How they will see you, choose Saved profile, then Use in this group and confirm saving the group. You can also save the draft among your profiles. Up to 50 templates per account and space, separate from the main profile.

Notes and reminders stay personal on your device, separate between regular and private spaces. Share one note’s text by choosing a chat, previewing and confirming. Pick a date and time with the calendar and clock, then enable the bell for a generic local alert. Phone permissions are required; sound and timing depend on the system. Up to 60 active future alerts per account on the device; no automatic synchronization.

To attach a document, choose Document and select a file in the system picker, then check the preview and confirm sending. The app uses temporary copies without changing the original. In online chats, the file and its name are end-to-end encrypted; in personal notes, they stay local. You can explicitly choose to open or export a received document: copies saved or opened outside Nook are handled by the app or service you choose. Previews and exports can create temporary copies on the device.

Sharing your location is optional. Choose Current location: Nook requests location permission while you use the app and obtains a single point, shown in a preview before confirmation. It does not follow your movements or use location in the background. In online chats, the coordinates and map link are sent as end-to-end encrypted text. Opening the link is a separate choice and sends the coordinates to Google Maps or the map app handling it, under its privacy policy. If you report that message and explicitly choose to include its text, Nook moderators also receive the coordinates contained in the selected text.

You can keep Nook’s original background, choose an included wallpaper or select your own photo using the system picker. The photo is processed on the device and stays in the app’s local data; in a private space, it is stored in that space’s encrypted archive. The wallpaper is not uploaded to the server or sent to chat participants. It does not change profile or group photos. The original in the gallery and any backup copies remain separate.